Digital overhaul has significant impact

35% increase in online appointment bookings
increase in online appointment bookings
4X improvement in customer experience
improvement in customer experience
20% increase in conversion rates
increase in conversion rates

Enhancing healthcare experience with a unified digital solution

A comprehensive digital transformation was implemented for a leading healthcare provider, delivering an intuitive web and mobile experience for both patients and call center agents.

Highlights:

  • Rebuilt an outdated website using a modern, HIPAA-compliant WordPress CMS platform with multi-site architecture.

  • Enabled easy content updates for the marketing team without the need for technical support.

  • Developed a seamless appointment booking system for both web and mobile, accessible to patients and call center agents.

  • Built a patient-centric mobile app (Android/iOS) for managing appointments, viewing medical history, and receiving real-time updates.

Read the complete success story