Prioritizing automation
Our efforts here were multi-pronged:
- Enhanced web application automation
- Developed a framework for Salesforce Velocity
- Amplified mobile device and API testing capabilities
- Introduced performance testing measures
Executive summary
InfoVision led a strategic brownfield automation transformation for a major telecom client, emphasizing ownership, automation, and knowledge management. We elevated testing automation from 30% to 75%, optimizing efficiency, reducing costs, and enhancing the customer journey for a seamless online experience.
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Automation
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Time Saving
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Faster execution
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Dependency
About the customer
The customer, an American mobile virtual network operator (MVNO), is owned by a leading telecom company and competes primarily against other major telecom operators as a part of the prepaid wireless service provider brands.
Business challenge
In the dynamic world of telecommunications, our customer faced a series of pressingchallenges that threatened their efficiency and end-customer experience:
Need for speed and efficiency
The customer grappled with outdated manual processes that hindered their agility. The absence of a streamlined automation process and performance measures meant operational inefficiencies and inordinate delays.
Inconsistent quality assurance
A disjointed quality assurance mechanism meant delayed feedback and issue resolution. The absence of a robust test data management system further compromised service quality.
Domain knowledge gaps
The intricate telecom domain required deep understanding. However, testers were isolated from Agile teams, leading to knowledge silos.
InfoVision approach
Our approach was rooted in a deep understanding of the customer’s needs, combined with our expertise in quality engineering. The strategy anchored on three pillars of our CoE (Center of Excellence):
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Complete ownership
We believed that true transformation begins with ownershi To this end we:
- Optimized test automation scope for critical functionalities
- Introduced continuous testing for real-time feedback
- Established a robust test data management process
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Building domain expertise
Understanding the nuances of the telecom domain was crucial. Therefore, we:
- Integrated testers into the Agile team for holistic project knowledge
- Created a knowledge repository for insights and learnings
- Organized training sessions for thorough knowledge transfer
InfoVision solution
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Web automation
Summary
Improved test coverage, elevating automation from 50% to 75%
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Salesforce
Summary
Built a robust framework for Salesforce Velocity, increasing automation from 20% to 50%
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Mobile & API
Summary
Enhanced mobile automation to 75% and expanded API testing scope
Business impact
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ROI
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Test automation surged from 30% to 75%, resulting in:
- Significant time saving and broader test coverage.
- Enhanced team productivity and reduced manual errors.
- Accelerated testing cycle.
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Best practices
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Effective people management practices and minimized dependency on individual team members ensured smooth operations and knowledge continuity.
Engage with Infovision
InfoVision offers a comprehensive audit of existing testing services, bridging gaps through automation. Our strong QE&A practice and CoE team collaborate with clients to provide tailored solutions, ensuring an optimal testing strategy.