Key Takeaways

  • Understand customer needs and expectations in a digital banking world
  • Know the role of AI and ML in enhancing the customer experience in digital banking
  • Learn how personalized experiences can bring in multiple benefits
  • Recognize the future of digital banking and its potential
  • Identify the advantages and challenges of digital banking for customers and financial institutions

 

 

Our Speakers

Brett Fish
Brett-Fish.jpg

Brett Fish

Associate Vice President
InfoVision

Other Speakers

Jonas Ng

Jonas Ng
Chief Operating Officer
Laurel Road
Patricia Korth-McDonnell

Patricia Korth-McDonnell
Chief Experience Officer
Lendio
Sanja Cancar-Todorovic

Sanja Cancar-Todorovic
Head of Enterprise Procurement
Home Capital Group Inc

 

 

Dr. John Almasan

Dr. John Almasan
Head of ClienTech and AI
TIAA
Tracy Moore

Tracy Moore
Director of Strategy
Americas Region
Fenergo

 

 

Digital Banking: Enhancing the Customer Experience

Digital transformation in Banking is crucial because it enables banks to efficiently mitigate risks and deliver their core business transformation initiatives. Adopting digital enablement technologies instigates a digitally connected customer banking experience.

This webinar is a discussion on how to bring the product closer to customers via the emotional quotient. Keep a holistic approach across the customer journey to transform fragmented experiences into smooth undivided flows.

Digital Banking: Enhancing the Customer Experience

Agenda

20 April 2023 (11.00 am to 12.30 pm CT)

 

11:00 am  

Introduction of Speakers

-by Nitin Naveen, Vice president-Innovation Strategy, AICorespot

11:05 am

Personalizing Customer Experience through Digital Banking

Panel Discussion

  • Brett Fish, Associate Vice President, InfoVision (Moderator)
  • Jonas Ng, Chief Operating Officer, Laurel Road
  • Patricia Korth-McDonnell, Chief Experience Officer, Lendio
  • Sanja Cancar-Todorovic, Head of Enterprise Procurement, Home Capital Group Inc
  • Dr. John Almasan, Senior Managing Director | Head of ClienTech and AI, TIAA
  • Tracy Moore, Director of Strategy, Americas Region, Fenergo

 

12:25 pm

Thank you note and conclusion of event

-Nitin Naveen, Vice president-Innovation Strategy, AICorespot