Why attend

Discover how to personalize customer interactions for better service and satisfaction
Discover how to personalize customer interactions for better service and satisfaction

Discover how to personalize customer interactions for better service and satisfaction

Explore strategies for targeting the right customers for more effective acquisition
Explore strategies for targeting the right customers for more effective acquisition

Explore strategies for targeting the right customers for more effective acquisition

Understand the value of customer feedback in improving retention strategies
Understand the value of customer feedback in improving retention strategies

Understand the value of customer feedback in improving retention strategies

Learn how to use customer data to boost acquisition and retention efforts
Learn how to use customer data to boost acquisition and retention efforts

Learn how to use customer data to boost acquisition and retention efforts

Speakers

Vivek Parmar
Vivek Parmar

Vivek Parmar

Chief business officer, InfoVision (Moderator)

Alok Shukla
Alok Shukla

Alok Shukla

Vice president (Ex-Altice, Verizon, Hughes, Aol)

Syam Suri
Syam Suri

Syam Suri

Vice president of information technology, Brightspeed

Driving success in customer acquisition and retention

Companies prioritizing customer retention are expected to be 60% more profitable than those focusing solely on acquisition. This panel discussion will focus on strategies for attracting and retaining customers in a competitive digital banking landscape. Panelists will share insights on leveraging data analytics, personalization, and innovative technologies like AI to enhance customer experiences and foster loyalty.

Join the discussion to identify the importance of seamless omnichannel engagement and the role of customer feedback in driving continuous improvement.

Driving success in customer acquisition and retention

Agenda

12 November 2024

(10:00 am to 11:30 am CT)

10:00 am

Introduction of speakers

Nitin Naveen, vice president-innovation strategy, AICorespot

10:05 am

Driving success in customer acquisition and retention

Panel Discussion

  • Vivek Parmar, Chief business officer, InfoVision (Moderator)
  • Alok Shukla, Vice president (Ex-Altice, Verizon, Hughes, Aol)
  • Syam Suri, Vice president of information technology, Brightspeed
11:25 am

Thank you note and conclusion of the event

by Nitin Naveen, vice president-innovation strategy, AICorespot