Discover hyper-personalization with AI & real-time data for tailored experiences
Discover hyper-personalization with AI & real-time data for tailored experiences

Discover hyper-personalization with AI & real-time data for tailored experiences

Explore omnichannel excellence for seamless customer interactions
Explore omnichannel excellence for seamless customer interactions

Explore omnichannel excellence for seamless customer interactions

Build stronger relationships through proactive service and personalized rewards
Build stronger relationships through proactive service and personalized rewards

Build stronger relationships through proactive service and personalized rewards

Enable smarter support with AI chatbots & predictive solutions
Enable smarter support with AI chatbots & predictive solutions

Enable smarter support with AI chatbots & predictive solutions

Arindam Lahiri
Arindam Lahiri

Arindam Lahiri

AVP, InfoVision (Moderator)

Dr. Kendall Davis
Dr. Kendall Davis

Dr. Kendall Davis

IT director, Charter Communications

Mike Talbert
Mike Talbert

Mike Talbert

Sr. director – technical, Wistron NeWeb Corporation

Ankit Awasthi
Ankit Awasthi

Ankit Awasthi

Director of engineering, Twilio

Brandon Knight
Brandon Knight

Brandon Knight

Chief CX evangelist, Zoom

Strategies for enhancing customer engagement in telecom

80% of telecom customers demand personalization, yet only 30% get it—AI-driven engagement can slash churn by 25%. How can telcos leverage real-time data, predictive analytics, and seamless experiences to turn engagement into loyalty?

Find out how from experts at Charter Communications, Wistron NeWeb, Twilio, and Zoom!

Strategies for enhancing customer engagement in telecom

Agenda

23 April 2025

(11.00 am to 12.15 pm CT)

11:00 am

Introduction of speakers

Nitin Naveen, vice president-innovation strategy, AICorespot

11:05 AM

Strategies for enhancing customer engagement in telecom

Panel Discussion

  • Arindam Lahiri, AVP, InfoVision (Moderator)
  • Dr. Kendall Davis, IT director, Charter Communications
  • Mike Talbert, Sr. director – technical, Wistron NeWeb Corporation
  • Ankit Awasthi, director of engineering, Twilio
  • Brandon Knight, chief CX evangelist at Zoom
12:10 PM

Thank you note and conclusion of the event

by Nitin Naveen, vice president-innovation strategy, AICorespot